OSS offers a broad range of services to our clients, tailoring offerings to meet each situation's needs at any particular time. We work with our customers to structure an appropriate business arrangement based on good business practices, including the capability to offer blends of fixed bid, time & expense, and retainer based contracts.
OSS's services offerings can be grouped into several major categories, each of which is shown in more detail below. These are:
1. Corporate & Management Consulting Services
2. Product Development and Marketing Services
3. Business Solution Integration and Implementation
4. Operational & Ongoing Support Services
Corporate & Management Consulting
The OSS team has successfuly served in virtually every line and executive management role in multiple systems and software ventures. We offer services to our clients based on this body of experience either on a project or interim assignment basis. These services include:
Strategic & Operational Planning Operations Reviews & Analysis
Interim line, executive & project management M & A Advisory and Due Diligence
Organizational Development Product & Service Processes
Industry & Product Strategies Critical Situation Remediation
Product Development & Marketing
Leveraging the knowledge gained via our successful product experiences, the OSS team can offer expert assistance to clients in the conception, development and deployment of world-class systems and software products. OSS can provide senior expertise for every facet of the product lifecycle, often bringing the added benefits of bridging business and technical domains while fulfilling a functional role. We will work with you to determine the capabilities of your existing team and provide complementary skills to help ensure success.
Product Management & Marketing
Competitive Intelligence & Market Review Requirements & Product Conceptualization
Package, price and competitive positioning Market launch & rollout
Product Design & Development
Specification, Architecture & Design Project Planning & Management
Software Development Integration and System Testing
Quality & Regression Testing Delivery & Installation Packaging
Support & Sustaining Engineering Release Control & Lifecycle Management
Business Solution Integration and Implementation
As a broadly experienced, full-service professional services and integration organization, OSS offers the following services for implementation of end-user solutions. After appropriate analysis and planning we will assemble a tailored team to meet your needs, complementing your existing capabilities from your staff and other vendor partners.
Business need analysis and planning Information and systems planning
Business process reengineering Project, Program & Change Management
Systems design and implementation Technical architecture planning
Custom Development and implementation Network and database implementation
Knowledge & Technology Transfers Installation and configuration, tuning
Testing / Certification Planning & Execution Compliance Processes
Operational and Ongoing Support
Due to the business-critical nature of systems with which OSS works, we often remain engaged with the client long after the system is placed into full production and operation. We are accustomed to working with each of our clients to evolve a business model for our ongoing services which best fits their requirements. The client may need such services as “deep-dive” expert backup to in-house staff, unique services as complementary skills to existing staff, or desire to outsource non-core business responsibilities to us. A resulting customer model may contain either or both retained and “by-the-drink” service levels and include a tailored combination of remote, oncall and on-site working venues. We currently support some customers on a 24x7 basis (for down systems), using a rotating assigned-duty roster. Services offered include:
Product Software Maintenance & Support Problem Analysis & Remediation
System Operational Management Primary or Backup Sys & DB admins
Custom Software Maintenance & Support Systems enhancement & customization
Tuning & Capacity Planning Periodic Operations & System Reviews
Release upgrading & Regression Testing Vendor Interface & Management
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